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Kshitiz Singh

<p>Product Manager (5 yrs) shipping B2B SaaS, agentic AI and GTM-automation products across social marketing, CX, sales automation and RevOps.

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About

<p>Product Manager (5 yrs) shipping B2B SaaS, agentic AI and GTM-automation products across social marketing, CX, sales automation and RevOps. Recently building native-AI platforms - agentic SDR, customer-support and Win/Loss intelligence products, including a fine-tuned open-source SLM that cut LLM cost ~65%. Previously at Sprinklr, drove $15M ARR and 300% growth across the Social Engagement suite, leading a 12-person cross-functional team. Hands-on with prototyping, prompt engineering, RAG, multi-agent orchestration, fine-tuned SLMs, tool-use and eval-driven iteration.</p>

  • 5+ years of experience
  • 2 projects built
  • 34+ technical skills

Experience

Jan 2026 — Present

Product Manager

Oliv AI

Native-AI revenue execution platform deploying agents across Sales, CS and RevOps for B2B SaaS enterprises; reporting to CTO. Lead the Win/Loss &amp; Revenue Intelligence charter, partnering with engineering and data science to turn CRM, email and call- recording signals into deal-level diagnostics for AEs and RevOps. Shipped an end-to-end Win/Loss engine using multi-agent orchestration that materially cuts analyst review time and surfaces deeper root-cause insights per deal for pilot customers. Built multi-modal sentiment + intent agents that flag friction points across the buyer journey, sharpening AE coaching recommendations and reducing false positives.

Dec 2024 — Jul 2025

Senior Product Manager

SuperAGI

Owned 0 1 build of the‐ agentic AI customer-support product — problem definition, design partner pilots and v1 GA — landing $350k in early ARR. Launched and scaled the AI SDR product for autonomous outbound, achieving ~20% reply-rate lift and meaningful sourced pipeline in the first 2 quarters of GA. Reduced LLM generation cost by ~65% by deploying a fine-tuned open-source SLM trained on internal content-generation data, preserving output quality while improving unit economics on every agent run.

Jun 2021 — Dec 2024

Product Manager

Sprinklr Inc.

Product lead for the Employee Advocacy line end-to-end for 4 years, scaling it to $15M ARR. End-to-end product lead for Employee Advocacy for 4 years — owning strategy, roadmap, PRD, GTM, pricing and ops — scaling ARR 3× to $15M across 200+ Fortune-500 enterprise customers. ROI &amp; Attribution: shipped multi-touch attribution dashboards plus a new pricing model and sub-SKU, driving upsell into 10+ enterprise accounts. Support Ops &amp; GTM: led a ticket-analytics initiative that cut ticket volume 30% YoY and spillover 25% via SCRUM rituals, and partnered with sales on a market study informing a new pricing/sub-SKU launch. Activation &amp; Engagement: rebuilt the advocate mobile experience with personalized feeds, gamification (points/leaderboards) and smart push notifications.

Projects

ResumesTailor

<ul><li><p>Unified job-hunt platform — resume, cover-letter and portfolio builders + on-the-go JD tailoring and in-app referral outreach. Cuts per-application tailoring time from ~30 min to ~2 min.</p></li></ul>

Claude CodeNext.jsVercelSupabase
Live site &nearr;

Internal PM Automation Toolkit

<ul><li><p>Designed and shipped multiple Claude Cowork automations adopted by the product team, saving ~4-5 hrs/week per PM and standardizing product workflows org-wide.</p></li></ul>

Claude CoworkPluginsSkills

Skills

Technical

Claude Code · Cursor · RAG · fine-tuned open-source SLMs · multi-agent orchestration · prompt governance & eval · Agentic AI · GenAI · Predictive AI · Recommendation systems · Analytics · Prototyping · REST APIs · CRM (Salesforce, HubSpot) · SQL · Figma · Jira · Confluence · Notion · Metabase

Soft Skills

Strategy · Roadmap · OKRs · Agile/SCRUM · BRD/PRD writing · Stakeholder management

Other

B2B SaaS · GTM & RevOps · Sales automation · Customer Experience · Social Media Marketing · Personalization · Win/Loss intelligence · Pricing & Packaging

Education

B.E., Instrumentation & Control Engineering

NSIT (Delhi)

21

Contact

Get in touch

Open to opportunities and conversations.